Working with us: a six week pilot, rollout and support
You are taking on a pilot, a rollout and a supplier, not just software. This page sets out how each of those works, so you can judge it before you spend half an hour on a demo.
Who it is for
Housing options and temporary accommodation teams, the heads of service who carry the temporary accommodation budget, and the information governance and digital colleagues who have to sign it off.
A pilot in six weeks
| When | What happens | What it needs from you |
|---|---|---|
| Week one | Accounts, roles, your Local Housing Allowance rates, and the baseline the six week review is measured against. | About an hour of your administrator's time, plus your current time to place and weekly temporary accommodation cost. |
| Week two | Your existing caseload comes across in one upload, with every row checked before anything is saved. | Your caseload as a spreadsheet, and a morning to check what it flags. |
| Week three | Live casework. Caseworkers search, shortlist and call from the record. | Caseworkers using it on real cases. |
| Weeks four to six | First placements under way, and the first numbers in the dashboard. | Nothing beyond the day job. |
| At six weeks | A review against the baseline you started from. | An hour with your service lead. |
What we need from you
A named service lead and an administrator, a list of users and their roles, your current caseload as a spreadsheet, your weekly temporary accommodation cost assumptions, and your information governance colleague's questions early rather than late.
Support
Support runs 9am to 5pm, Monday to Friday, excluding public holidays, with in app support tickets that go straight to the people who build the product, and every reply also reaches you by email. There are no call queues and no triage tier, because there is no tier to triage into: the person who answers is the person who can fix it.
We aim to acknowledge anything raised inside the platform the same working day, and to tell you within one working day what we are going to do about it and when. Something that stops a caseworker working is picked up ahead of everything else. Those are the targets we work to today rather than contractual service levels, and we would rather say which is which. Feature requests and bug reports are raised inside the platform and you can see what has been done with them.
If you leave
Your data is yours. At the end of a contract we agree a date, you tell us in writing what to erase, and we carry it out as a recorded manual procedure. There is no self service export today: ask us and we will produce what you need, within ten working days. What that means in detail, including what the platform does and does not do for you, is on the security page.
How a council buys this
The honest position, because a category manager will ask it first and silence reads worse than the answer. We are not on a procurement framework today. G-Cloud closed to new suppliers in January 2026 and does not reopen until roughly 2028, and we would rather tell you that than imply a route that does not exist.
A pilot at this scale is normally contracted directly, under your own thresholds and standing orders, and that is how the first one is being done. For anything beyond a pilot we will work with your procurement team on the route that suits your standing orders, including going through an existing framework supplier where that is the cleaner path for you. If your rules make a direct award impossible, tell us early and we will work to your process rather than asking you to work around ours.
Two things procurement usually asks for that we do not have yet: Cyber Essentials certification, which we are working towards, and any other security certification. The security page lists both, with everything else we do not do yet. This site has an accessibility statement backed by testing; the platform behind the login does not have one yet.
Pricing
An annual platform fee per authority, with the pilot priced separately. No charge per seat and no charge per placement, so nobody in your team is discouraged from using it. Tell us the size of your service and we will send an indicative price.
Tell us the size of your service
We will send an indicative price and a pilot outline within one working day.
Before you ask: the platform, screen by screen, and our security and governance in detail.